Steam support sucks

For those that don’t know, Steam is Valve Corporation’s digital distribution software that’s used for buying, managing and playing games online. If you want to play any modern games these days (at least legal copies), it’s pretty much essential software. However, the customer service and support is almost completely non-existent.

Take this scenario. You get given a present but the item is incorrect; perhaps it’s a book that you’ve already got or maybe it’s a PS4 version of a game when you have an X-Box. You go back to the shop where it was bought, explain the situation and exchange it for something else or the correct version. Some shops might require a receipt but you’d struggle to find one that wouldn’t be happy to do the exchange and keep a customer happy. Continue reading